Pieta is one of the country’s foremost providers of care to those who are impacted by suicidal ideation and self-harm and those bereaved by suicide. As a registered charity, we provide a comprehensive range of prevention, intervention and postvention services via our 24/7 Helpline, our in-person and virtual therapy services and our suicide bereavement liaison service. We also provide educational and training services nationwide.
We employ over 300 people, most of whom are engaged in the provision of clinical services nationwide and this team is supported by a full shared services and fundraising team, all under the direction of its CEO and Board of Directors. Our charity is funded predominantly through fundraised income.
Role purpose:
To lead and manage the delivery of Pieta’s Therapy Services in our centres in Dublin, North East & Midlands region. These services provide psychotherapy to those experiencing suicidal ideation and self-harm and to those bereaved by suicide.
As the Regional Manager you will be responsible for managing a team of Clinical Services Managers to ensure services are safe and effective, and delivered to the highest standards.
Job Summary:
To provide leadership, management, good governance for the delivery of the Pieta strategic objectives across a number of centres within the region defined. This role is primarily a leadership role with accountability for consistent and effective implementation of Pieta clinical services within the designated regions
Lead the management and development of the services, aligning to: national policies; the organisations strategic plan and goals; and client needs, and support the teams through change
Develop and maintain relationships with the HSE and relevant stakeholders within your region, forging meaningful collaborations and partnerships where appropriate
Work collaboratively with the Senior Clinical Management team and support services to deliver on the services goals, and ensuring systems and processes are effective
Lead and manage the Clinical Service Managers in the operation of their roles and in their professional and personal development goals, ensuring regular one to one meetings are conducted and annual action plans are in place
Work with the Clinical Service Managers to ensure appropriate two way communication across the team with regular meeting cycles to ensure organisational messages are cascaded and understood and with a facility to act on feedback
Ensure there is adequate supervision of staff within the services ensuring consistency in terms of quality and cost
Work with the Clinical Service Managers to foster team engagement, and to ensure the development of the wider team
Ensure adequate people numbers are in place to provide effective service cover and to ensure appropriate deployment of resources
Monitor and support the Clinical Service Managers with the management of waiting lists for therapy, working with the Regional Managers and wider clinical management team to address challenges and develop solutions to ensure wait list targets are met
Lead on continuous improvement initiatives, the development and maintenance of policies and procedures, and ensure compliance
Seek opportunities to share learnings among the teams, using live examples and cases to promote best ways of working and excellent service levels
Ensure compliance with the organisations’ GDPR requirements, maintaining client confidentiality and record keeping as paramount
Support the team to resolve complaints and engage with the learning from these, and from client evaluations, to improve services and implement corrective actios
Conduct regular meetings with the wider team to ensure consistent communication across the teams and provide for necessary briefings as well as facilitating effective two-way communication
Manage all reporting requirements including Monthly Management reports, service KPIs, invoices for payment or others as required
Deal promptly with issues as they arise within agreed timeframes and provide feedback where appropriate
Manage the services in line with budgets
Ability to fulfil obligations as per the Children First Act, and Safeguarding of Vulnerable Adults
To work with the Clinical Service Managers and forecast resources in line with budgets set and hold regular reviews or present a case for a reforecast in light of changes for demand in service provision
To ensure centres are using technology to improve effectiveness and efficiency of record keeping
To work with each of the enabling support functions of Operations, I.T. Finance, Funding and Advocacy, Education and Training & Human Resources to ensure best practice be adopted and maintained within each of the centres under your management
Working with Clinical Service Managers ensure insurance and accreditation certs for all relevant staff are in place within each of your centres
To ensure that effective Clinical Governance, Quality, Client and staff safety procedures are in place
Key Competencies:
Planning & Organising
Demonstrates an ability to plan, organise, and prioritise own workload and that of the CSM team, and to reach and meet deadlines on time
Understands the importance of liaising with and updating colleagues of their responsibilities in terms of management and its delivery
Capable of understanding and working to allocated and agreed budgets
Develops efficient work plans for complex projects involving many groups, and effectively implement and coordinate these plans
Prepares for, anticipates, and effectively deals with problems and roadblocks, re-prioritising where necessary
Leading People
Capable of working through the team to achieve agreed objectives
Creates a compelling vision for the team and works to engage the team in support of the vision
Understands team dynamics and can work to enhance overall team interactions and performance
Facilitates conversations around personal development for the team, providing timely and developmental feedback; co-creates personal development plans with team members
Open Communications
Respects and listens to the opinions of others and takes their contribution into consideration
Motivates and leads with a positive attitude, open to helping team members at all times
Possesses good interpersonal communication skills, and works effectively in groups and teams
Demonstrates an ability to establish clear and appropriate boundaries in relationships with staff and clients, and with the handling of confidential and sensitive information
Problem Solving
Anticipates issues arising and effectively analyses outcomes
Commits to assisting team members with solving problems
Demonstrates the ability to work independently and make responsible decisions when a difficult issue arises
Integrity and Trustworthiness
Adheres to a set of core values, and to the Vision, Mission and Values of Pieta House at all times
Leads by example in terms of honesty and impartiality in dealing with others
Exercises good judgment and maintains confidentiality
Uses flawless discretion and judgment in discussing information about the Organisation with people outside the company
Insists on integrity at all levels of their organisation
Essential Education, Skills & Experience:
Educated to degree level standard or equivalent. Relevant qualifications in the clinical field will be an advantage.
Proven track record as a leader within the healthcare or clinical environment with excellent organisational and inter-personal skills
Strong analytical skills
Ability to prioritise tasks and work to tight deadlines
Excellent IT skills with the capacity to maximise technology to increase efficiencies in processes and procedures.
Outgoing manner, able to establish relationships with a variety of people, and to be confident in presentation and communications
Self-motivated and proven ability to take the initiative
Effective communication skills with an ability to write and present reports in a clear, concise and factual manner
Employee Benefits:
A company mobile phone and laptop will be provided
Annual leave – 27 days plus public holidays and concessionary days
Personal development plan for which time and financial support will be provided
Leadership development training and CPD will be provided
Access to Pieta’s pension scheme in line with current rules of eligibility
Travel expenses in line with Pieta’s expenses policy
How to Apply:
Click the ''Apply Now'' button below and you will be prompted to attach a Cover Letter and up-to-date C.V.
In your Cover Letter please outline your suitability for this role by addressing the essential requirements and competencies outlined above
The closing date for applications is 16th April 2025
Only candidates shortlisted for interviews will be contacted
1st round of interviews will take place (online) shortly after the advertised closing date
Please Note: Garda Vetting is required of the successful candidate
Pieta is an equal opportunities employer, meaning we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability. We are committed to a diverse and inclusive workplace for all. We offer additional support to those with additional requirements. Please let us know if you require support ahead of your interview.